88i FAQs —
All your Answers here

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you'll need to upload a photo of your national ID or passport. This helps protect your account and prevent fraud.

On the login page Click on the "Forgot Password?" option. A reset link will be sent to your registered email. Follow the link to create a new password. If you don't see the email, check your spam folder.

No. Each person may only register one account at 88i. Creating multiple accounts violates 88i's terms and may result in all accounts being suspended and balances forfeited.

To permanently close your account, contact the 88i support team. Make sure to withdraw your balance before closing. If you're closing due to a gaming problem, then Responsible Gaming Consider the self-exclusion option on the page.

Yes, after logging in you can update your email address and mobile number from your account settings. A verification code will be sent to confirm the change for security purposes.

88i is strictly for users aged 18 and above. Age must be confirmed during registration and verified through the KYC process. Any account found to belong to a minor will be closed immediately.

88i supports deposits and withdrawals via mobile banking, e-wallets, and net banking. All payment options are secure and encrypted.

88i minimum deposit amounts may vary depending on the payment method. Minimums are kept low so players of all levels can get started comfortably. Check the Deposit page for details on your preferred payment method.

Withdrawals are typically processed within 24–48 hours. Completing your KYC verification speeds up the process. Your first withdrawal may take a bit longer due to the verification procedure.

In most cases, deposits are processed instantly. Some payment methods may take 5–15 minutes. If more than 30 minutes have passed, contact support with your payment reference.

Wagering requirements must be met before bonus balance can be withdrawn. However, your deposited funds can generally be withdrawn at any time. Full bonus terms are available on the promotions page.

88i generally does not charge any additional fees for deposits or withdrawals. However, your payment provider may apply their own charges. Please check the terms of your mobile banking or e-wallet provider for details.

Contact 88i support immediately and provide the transaction ID along with all relevant details. The sooner you report it, the better the chances of resolving it. Always double-check the number before making a deposit.

Register Complete the process and make your first deposit. The welcome bonus will be automatically credited to your account. See the promotions page for bonus amounts and terms.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 100 BDT bonus with a 10x wager means you need to bet 1000 BDT in total. Each bonus has its own wagering terms.

Yes, most bonuses can be cancelled through your account settings or by contacting support. However, cancelling a bonus may also void any winnings earned from it. Read the terms carefully before claiming a bonus.

Free spins are generally awarded for specific slot games. The eligible games will be listed in the bonus details. Make sure to use them before they expire.

88i runs referral bonus programs from time to time. To find out about current promotions, log in and visit the Promotions page, or ask our support team.

Typically only one bonus can be active at a time. Once you meet the wagering requirement for a bonus, you can claim the next one. For full details, see the bonus Terms & Conditions Read.

At 88i you'll find Slots, Live Casino (roulette, baccarat, blackjack), Sports Betting (cricket, football, tennis, and more), fishing games, and much more. Over 1000+ games in total.

Live betting lets you place wagers in real time while a match is in progress. Odds shift continuously based on how the match unfolds. Once a bet is submitted it cannot be cancelled, so think carefully before confirming.

Yes. All games at 88i use RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. Live Casino games are streamed directly from trusted game providers.

The 88i platform is fully mobile-friendly. You can play all games directly from your smartphone browser — no separate app download needed.

Once your internet connection is restored, your game session will either resume or close automatically. In most cases, any active bets are saved. If you experience any issues, please contact support.

Refresh your browser and clear your cookies and cache. If the issue persists, take a screenshot and send it to support. Including your game session ID will help resolve the issue faster.

Yes. 88i uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. For more details, Privacy Policy Read.

After logging in, go to the "Security" section in your account settings and enable the 2FA option. You can set it up via Google Authenticator or SMS verification. Keeping this on makes your account significantly more secure.

Change your password immediately and contact 88i support. Log out of all devices. If you suspect your account has been compromised, the support team can temporarily lock it.

No. No 88i support agent or representative will ever ask for your password, OTP, or payment PIN. Any such request is fraudulent — report it to support immediately.

Data is retained for a specified period for legal and security reasons. For more details, please refer to our Privacy Policyare provided.

After logging in, go to the "Responsible Gaming" section in your account settings to set deposit limits, loss limits, or session limits. For more details, Responsible Gaming page See.

Go to Account Settings, select the self-exclusion option, and set the duration. If you run into any issues, contact support directly — they'll assist you right away.

The 88i support team can guide you toward professional help. Enable self-exclusion and talk to a trusted family member or friend. Asking for help is a sign of strength.

A cooling-off period can typically be set anywhere from 24 hours to 6 weeks. During this time, your gaming activity will be temporarily restricted. For a longer break, use the self-exclusion option.

Always keep your password private, enable parental controls on your devices, and log out on shared devices. 88i is strictly an 18+ platform — protecting minors is our commitment.